Hrista’s Herbs is a marketing name owned by SS Clio Komers Oy.
SS Clio Komers Oy sells products under the name Hrista’s Herbs to companies and adults in the EU.
These delivery terms apply for ordering products in our online store and for the corresponding deliveries.
These delivery terms are valid as of February 1, 2021. Product prices include VAT. We reserve the right to change the terms of the contract at any time without notice. It is the customer’s responsibility to read the delivery terms before placing the order.
The seller is responsible for all obligations related to the transaction.
Payment
The payment intermediary for the online store is Visma Pay (Paybyway Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Visma Pay’s online service and Visma Pay or Paybyway Oy is shown as the recipient in the account statement and invoice.
Visma Pay forwards payments to the online merchant. Payment is secure, as all information about the payment transaction is transmitted using an encrypted connection so that no third party can see the details of the payment transaction. The transaction is between the online store`s customer and online store. The online store is responsible for all obligations related to the transaction. The online store is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Payment methods
Through the Visma Pay service, you can pay with online banking IDs, wallets, payment cards (credit / debit), invoices or installments. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local Cooperative Banks, S-Bank, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Flexibility and Enterpay Invoice for the company.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments from the application settings. Payments made with MobilePay will be charged to the debit card attached to the wallet. If the debit of the payment card fails, it will not be possible to pay with the MobilePay wallet in the online store.
Pivo: The terms of use are available on Pivo’s website: https://pivo.fi/
Flexibility Invoice: The terms of use are available here www.jousto.com (In finnish)
Contact information for the Visma Pay payment service
Visma Pay, Paybyway Oy (Business ID 2486559-4)
Email: [email protected]
Phone: 09 315 42 037 (weekdays from 9 am to 5 pm)
Postal address: Laserkatu 6, 53850 Lappeenranta
If you save your information, the purchase will be even smoother next time.
The Invoice option is only available for separately agreed reseller company customers. An invoice surcharge of € 8 is added to the invoice.
Delivery methods
We deliver the products by post.
Shipping costs:
Postal parcel 6.99 €
Home parcel 12.99€
Pickup Point parcel 5.99
Free shipping on orders over 50 €
Delivery costs are negotiated separately with retailers.
Delivery time
Delivery time 3-7 days. Please note that during the high season, orders may require a longer delivery time (Mother’s Day, Father’s Day, Christmas, Spring Graduation, etc.). We can not affect any delays in post delivery.
Order and payment confirmation
After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing your order. The order confirmation also confirms the payment method used.
If for any unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
Uncollected packages
All actual shipping costs for non-picked up packages, as well as other costs, will be charged to the customer before the refund.
Product return
Products have no right of return.
Shipments damaged during delivery
Please check the condition of the package and any damage upon collection. Despite careful packaging, the post does not always deliver all packages intact. If the shipment is damaged in transit, report the damage to your post office immediately upon collection. After that, also contact your merchant and we will arrange the delivery of the new product.
All our orders are subject to a seven-day return policy for unopened packaging in accordance with the Consumer Protection Act.
Force Majeure
We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by delayed delivery.
Action in the event of a dispute
Our primary goal is to ensure that no disputes arise. However, if such a situation arises for any reason, any disagreement should be resolved through consultations between the parties. If the dispute concerning the sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi).
Contact information
For all matters related to orders, please contact us as follows:
– Email [email protected]
If you don’t get a response to your message, first check your spam to make sure there is no response left.
– By phone on +358 445 173 502
– Company: SS Clio Komers
– Website: hristasherbs.com
– Business ID 2962850-4
We reserve the right to change the terms of the contract at any time, without notice. It is the customer’s responsibility to read the delivery terms before placing the order.
